1. Overview
Altiatech Limited is responsible for the personal information described in this notice. We are registered in England and Wales under company number 08754226. Our registered office is 6 Portland Business Centre, Manor House Lane, Datchet, SL3 9EG.
This notice applies when you visit our website, contact us, subscribe to communications, engage with our services, apply for a role or otherwise interact with Altiatech.
2. Information we collect
Depending on how you interact with us, we may collect:
- Identity and contact information, including your name, organisation, role, email address, telephone number and postal address.
- Enquiry and correspondence information, including the content of messages, meeting notes and information you choose to provide.
- Business and service information, including requirements, proposals, orders, contracts, account details and service records.
- Marketing preferences, including whether you wish to receive communications and how you engage with them.
- Technical and usage information, such as IP address, browser type, device information, pages visited, referral source and cookie identifiers.
- Recruitment information, if you apply for a role, including your CV, employment history and related application information.
We normally collect information directly from you. We may also receive information from your organisation, business partners, public sources, event organisers, referrals or technology providers.
3. How we use personal information
We may use personal information to:
- respond to enquiries and communicate with you;
- prepare proposals, enter into contracts and deliver services;
- manage customer, supplier and partner relationships;
- operate, secure, maintain and improve our website and services;
- send relevant business communications where permitted;
- manage recruitment and employment-related enquiries;
- meet legal, regulatory, audit and compliance obligations; and
- establish, exercise or defend legal claims.
Our lawful bases may include performance of a contract, taking steps at your request before entering into a contract, compliance with legal obligations, our legitimate interests in operating and developing our business, and consent where it is required. Where we rely on consent, you may withdraw it at any time.
4. Cookies and analytics
Our website may use cookies and similar technologies to operate securely, remember preferences, understand website usage and improve performance.
Strictly necessary technologies may be used without consent where permitted by law. We will ask for consent before using non-essential analytics, advertising or similar technologies where consent is required. You can manage your choices through the website’s cookie controls and may also adjust browser settings.
We may use Google Analytics or comparable measurement services. These services may process technical and usage information on our behalf. Non-essential analytics should only be activated in accordance with the consent choices available on the website.
5. Sharing personal information
We may share personal information where necessary with:
- technology, hosting, analytics, communications and professional service providers;
- suppliers, subcontractors and partners involved in delivering requested services;
- professional advisers, insurers, auditors and financial institutions;
- regulators, courts, law enforcement bodies or public authorities where required; and
- a prospective buyer, seller or successor in connection with a corporate transaction.
We do not sell personal information. Service providers are expected to protect information and use it only for authorised purposes.
6. International transfers
Some suppliers or group operations may process personal information outside the United Kingdom. Where this happens, we use appropriate safeguards required by applicable data protection law, such as adequacy regulations, approved contractual protections or another lawful transfer mechanism.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including contractual, legal, accounting, security and dispute-resolution requirements.
Retention periods vary by record type. Customer and supplier records may generally be kept for the duration of the relationship and for a period afterwards where required for legal or business purposes. Enquiry records are reviewed when no longer active. Marketing preferences are retained until you opt out, although a limited suppression record may be kept so we can respect that choice. Cookie and analytics retention depends on the relevant technology and configured settings.
8. Your data protection rights
Depending on the circumstances, you may have the right to:
- request access to your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to erase information;
- restrict or object to particular processing;
- receive information in a portable format;
- withdraw consent where processing relies on consent; and
- raise a concern with the Information Commissioner’s Office.
These rights are not absolute and may be subject to legal conditions or exemptions. We may need to verify your identity before responding.
9. Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online system can be guaranteed to be completely secure, so please take care when sending sensitive information electronically.
10. External links and social media
Our website may link to external websites or social media platforms. Those services operate under their own terms and privacy notices. We are not responsible for how third parties handle personal information, and we recommend reviewing their privacy information before submitting data or using social sharing features.
11. Contact and complaints
For privacy questions or to exercise your rights, contact Altiatech at innovate@altiatech.com, telephone 0330 332 5842, or write to 6 Portland Business Centre, Manor House Lane, Datchet, SL3 9EG.
You may also complain to the Information Commissioner’s Office. We would welcome the opportunity to address your concern first.
12. Changes to this notice
We may update this notice to reflect changes to our services, technology or legal obligations. The latest version will be published on this page.