Microsoft Dynamics 365

Assess, design, implement, migrate and support Dynamics 365 across CE, F&O, Business Central and Power Platform.

Altiatech combines functional consulting, technical delivery and long-term support to help organisations improve customer engagement, finance and operations through a governed, integrated Dynamics 365 platform.

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Business challenges

When CRM or ERP platforms are limiting business performance, data confidence or future adoption.

This service supports organisations that need an objective Dynamics assessment, controlled implementation or migration, and one accountable model for ongoing improvement and support.

  • Legacy CRM or ERP platforms are limiting sales, service, finance or operational performance.
  • Existing Dynamics environments are heavily customised and difficult to upgrade.
  • Data quality and integration issues are undermining reporting and user confidence.
  • There is no clear roadmap for Copilot, agents or AI within Dynamics 365.
  • Support is fragmented between vendors, implementation partners and internal teams.

Core capabilities

End-to-end Dynamics 365 consulting, delivery, migration and managed support.

Assessment & Readiness

Fit-gap analysis, solution readiness, technical review, roadmap definition and licensing assessment.

Customer Engagement

Sales, Customer Service, Field Service, Customer Insights and marketing automation.

Finance & Operations

Finance, Supply Chain, Project Operations, Commerce and connected operational processes.

Business Central

Assessment, implementation, migration, integration and optimisation for growing organisations.

Migration & Implementation

Legacy CRM and ERP migration, configuration, development, integration, testing, training and cutover.

Managed Support

Functional and technical support, administration, release planning, enhancements and adoption improvement.

What you receive

A governed Dynamics 365 platform with clearer ownership, integrated processes and support designed for continual improvement.

Engagements connect assessment, solution design, data, integration, implementation, adoption and live support so the platform remains usable, upgradeable and aligned to business priorities.

Typical deliverables

  • Dynamics 365 assessment report, roadmap and licensing recommendation.
  • Solution design, configured environment and integrated data model.
  • Migrated CRM or ERP with reconciled data and validated cutover.
  • Managed support service with backlog, release calendar and adoption metrics.

Business outcomes

  • Higher return on Dynamics 365 investment through governed adoption and clear ownership.
  • Reliable, integrated processes across sales, service, finance and operations.
  • Data quality capable of supporting automation, Copilot, agents and AI.
  • A predictable support model with a single accountable delivery partner.

How to engage

Start with an assessment, deliver a full implementation or migration, or establish long-term managed Dynamics support.

Microsoft Dynamics 365 can be delivered as an advisory assessment, full implementation, legacy migration programme or ongoing managed support service. Engagements are often combined with Power Platform, Applications & Integration and Data & Analytics.

Book a Dynamics 365 scoping call