Premium Credit
The Number One Insurance Premium Finance Company in the UK and Ireland
The Organisation
Client: Premium Credit
Industry: Finance
Services:
Digital Transformation
Premium Credit is the number one premium finance company in the UK and Ireland.
Premium Credit is the number one premium finance company in the UK and Ireland, providing finance solutions that help customers pay for insurance premiums, school fees, and membership fees. Serving more than 2 million customers and working with over 3,000 brokers, Premium Credit operates at significant scale in a highly regulated financial services environment.
In 2017, as the business prepared for its next phase of growth, transformation, and organisational change, Premium Credit partnered with Altiatech to modernise its technology estate and create a digital platform capable of supporting rapid expansion, acquisitions, and evolving leadership priorities.
Over the course of this long-term partnership, Altiatech has helped Premium Credit scale from a £4 billion business to an £8 billion organisation, while successfully navigating two acquisitions, four leadership transitions, and multiple large-scale IT transformation programmes.
Transformation Milestones
Beginning with a major office move, Altiatech worked closely with Premium Credit to define and execute a flexible, modern workplace strategy. Operating within a conservative budget, Altiatech developed a clear technology roadmap—carefully assessing solutions that would not only meet immediate operational needs, but also support long-term scalability, cultural change, and business resilience.
The goal was clear:
- Enable growth without disruption
- Support leadership and organisational change
- Create an IT platform capable of integrating acquisitions quickly and securely
A major milestone in Premium Credit’s transformation journey was the introduction of Microsoft 365 licensing and support via the Cloud Solution Provider (CSP) model, alongside Microsoft Dynamics 365, Surface devices, and Windows 10.
This shift enabled tighter integration across productivity, security, and device management, while significantly simplifying licensing, procurement, and ongoing support. It also provided the flexibility required to scale the business, support acquisitions, and adapt to leadership and organisational change.
The broader transformation programme included:
- Migration to Microsoft Azure, including the adoption of Azure Reserved Instances to optimise cloud spend
- Modern workplace enablement with Microsoft 365, Surface devices, and Windows 10
- Enterprise security enhancements using Palo Alto Networks, CrowdStrike, Tenable, Mimecast, and Trend Micro
- Infrastructure and platform modernisation leveraging Dell, HP, Fujitsu, VMware, Citrix, and 3PAR
- Ongoing optimisation and governance through CSP-led licensing, cost management, and support
"One of the things we're looking to provide is this fully integrated broker experience, that links the telephony platform, with the chat platform, with the emails...It's certainly improving the relationship we have with our brokers and with our own customers, and we're very pleased with the results that's bringing in terms of retention and repeat business. It enables us to grow our business and compete much more successfully within the market."
Mark Dearnley, Chief Information Officer at Premium Credit.
Digital Experience
Digital progression is necessary for the future success of any company. With many digital projects rolled out, Premium Credit was striving to expand its recognition and strengthen the customer experience.
What began as a traditional infrastructure engagement evolved into a strategic, multi-cloud and security-led partnership spanning more than a decade.
By adopting Microsoft CSP and a modern, cloud-first architecture, Premium Credit was able to:
- Accelerate its digital transformation at pace
- Improve IT efficiency, agility, and cost control
- Strengthen security and compliance across the entire estate
- Enable a flexible, resilient, and highly productive workforce
- Simplify vendor management through a trusted, long-term strategic partner
Moving into a new Cloud-centric arena, the focus was placed on Microsoft Cloud, hosting their third data center in Azure to provide real-time analytics in Microsoft System Center Operations Manager.
“The ability to work on the go is critical to me, there’s a massive difference in terms of what I can do in what time, it’s had a really transformative effect in the way that I work”.
Charles Johnson, E-Commerce Director at Premium Credit.
The Results
What began as a traditional infrastructure engagement evolved into a strategic, multi-cloud and security-led partnership spanning more than a decade.
Today, Premium Credit operates on a modern, secure, and highly scalable IT platform that has enabled growth from £4bn to £8bn, supported two successful acquisitions, provided continuity through four leadership transitions, and delivered multiple IT transformation programmes.
At the core of this platform is front-line security delivered by Altiatech, protecting a £8 billion business against advanced and evasive targeted threats. The solution provides real-time, in-line threat intelligence that safeguards critical data, applications, and infrastructure—without impacting network performance or operational coherence.
