Communication Excellence Through Microsoft Integration

When we first engaged with the client, they were experiencing significant communication challenges, including email deliverability issues and messages being marked as spam. Our team implemented a comprehensive Microsoft stack solution, incorporating proper DMARC, DKIM, and SPF records. This enhancement has dramatically improved their email reliability and professional credibility.

Modernising Voice Communications

To address the limitations of personal mobile phone usage, we developed a sophisticated virtual Session Border Controller (SBC) solution integrated with Microsoft Teams. This implementation allows for professional call handling and management through Teams, ensuring consistent communication quality regardless of location.

Streamlined Schedule Management

Coordination challenges were solved through the implementation of a shared mailbox calendar system, enabling all team members to efficiently manage and view meetings and appointments in real-time. This simple yet effective solution has significantly improved team coordination and reduced scheduling conflicts.

Compliance and Data Security

Meeting regulatory requirements for data retention was a crucial concern. We engineered a robust solution utilising Teams call recording functionality combined with Azure Blob storage, ensuring secure storage of communication records for the mandatory 12-month period. This solution not only meets compliance requirements but also provides easy access to historical data when needed.

Enhancing Workplace Productivity

Physical workspace challenges were addressed through a multi-faceted approach:

• Installation of dual-monitor setups for enhanced productivity and improved multitasking capabilities
• Implementation of professional-grade Polycom headsets with built-in microphones to improve call clarity and reduce ambient noise interference
• Creation of an optimised workspace environment that supports both individual focus and team collaboration

The Impact

The implementation of these solutions has resulted in:

• Enhanced professional communication capabilities
• Improved team collaboration and coordination
• Assured regulatory compliance
• Increased workplace productivity
• Better client experience through clear, uninterrupted communication
  
  
  

This successful digital transformation showcases how targeted technology solutions can solve real-world business challenges.
As this property sector startup continues to grow, Altiatech remains committed to supporting their evolution with innovative technology solutions to help drive their success.

Contact Us

To discuss how we can help your business, reach out to our team:

Email:  innovate@altiatech.com 
Phone : +44 (0)330 332 5482